Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and gel ice packs to maintain optimal temperatures. All perishable goods are shipped via expedited courier to ensure they arrive at your door in peak condition.
Where do you source your ingredients and products?
Flatiron SF partners with local artisanal producers and premium international suppliers who meet our strict standards for quality, sustainability, and ethical farming practices.
What is your return policy for food products?
Due to the nature of food items, we cannot accept returns. However, if your order arrives damaged or if there is an issue with quality, please contact our support team within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure that our products remain fresh and meet food safety regulations during transit.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress every step of the way.
Are there options for customers with specific dietary restrictions?
We offer a curated selection of gluten-free, vegan, and organic products. You can use our website filters to browse items that align with your specific dietary needs.